You can reach us by email at info@sevencats.eu Returns and exchanges can be sent by post to the following address:OSEM s.r.o.Textilná 7/A Košice-Nad jazerom 04012 Slovakia
Each order is printed specifically for the customer, meaning we cannot restock or resell any returned materials. If you receive an incorrect or damaged order, we are always willing to replace it or refund your money. It is important that you contact us before returning an item. To expedite the process, please provide all relevant information, including a photo of the issue and your order number. If you wish to return an order for any other reason, feel free to reach out to us. Together, we will work to find a suitable solution for the situation. We do not offer prepaid return labels. When you contact us, simply choose the shipping service that is most cost-effective or convenient for you. You have 14 days to notify us if there is a problem. Please check your order as soon as you receive it and inform us of any errors, defects, or discrepancies immediately, but no later than within 3 calendar days.
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